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user_t16n1l
1st Topic

Visitor

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1 Message

Tuesday, June 3rd, 2025 7:49 AM

Stuck finishing setup

I am reusing same modem and router from my previous roommate, and activating it using my new account, stuck in finishing setup.

Question

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Updated 

11 hours ago

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EG

Expert

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110.8K Messages

2 days ago

@user_t16n1l 

You'll likely need to have a customer service agent remove it from a prior account before you will be able to register it to your new account.

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XfinityKassie

Official Employee

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1.8K Messages

11 hours ago

 

user_t16n1l Good morning! We appreciate you reaching out to our Xfinity Forums Team. I would be happy to help you get your services up and running. Can you please a Direct Message with your name, the service address, and MAC ID/Model of your modem? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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