Visitor
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1 Message
Streaming issues for years
My ongoing problem is the inability to use xfinity stream or xi6 boxes. I swapped out the xi6 and went back to cable boxes. I still try to stream from another room without cable. Other apps work fine but at times xfinity stream does not. I have used both fire sticks and now a roku 4k+. Last night I woke up to a red light on the modem. I have currently disabled the wifi on the xb8 and using my own to get a clear wifi channel but the problem persists.
Many tech visits modems and new cable to the house. I want this escalated and logs pulled or I will be forced to move on.
XfinityAldrik
Official Employee
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2.7K Messages
2 hours ago
Hello @user_pvpske! After dealing with this for years, multiple technician visits, Wireless Gateway replacements, and even a new drop to the home, I can understand why you're looking for a deeper investigation rather than another round of standard troubleshooting.
I see you’ve also sent us a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to be invited to send a direct message. We will be responding to your direct message soon.
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