Visitor
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1 Message
Story ready
My gateway went down and storm ready was not connecting. I called xfinity which told me to remove the storm ready and add it again. When I tried to add it again, it said my gateway was down and I would have to retry when my gateway was back up. I tried the reactivation from my phone while on cellular data. Xfinity says this should be possible. What am I doing wrong?
XfinityThomasB
Official Employee
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2.7K Messages
20 days ago
user_wibx98 Very sorry to hear that this issue is popping up again. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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117.6K Messages
19 days ago
@user_wibx98 @XfinityThomasB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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