Thank you for reaching out and creating a post. I hope you are doing well. I understand your Storm ready WiFi equipment is not working as expected, and I'm sure that has been a headache. We are a full-service team, so you've come to the right place for help.
Besides using it for activation, the Xfinity App also provides some troubleshooting options which is great. You can also visit link https://www.xfinity.com/support/articles/storm-ready-troubleshooting for additional troubleshooting options. Can you let me know any troubleshooting steps you've taken so far?
@user_8yjael Thanks for doing so. Is this an activation, or are you in a service interruption?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityVianney
Official Employee
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1.7K Messages
2 months ago
Besides using it for activation, the Xfinity App also provides some troubleshooting options which is great. You can also visit link https://www.xfinity.com/support/articles/storm-ready-troubleshooting for additional troubleshooting options. Can you let me know any troubleshooting steps you've taken so far?
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