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Saturday, September 28th, 2024 1:25 PM

storm ready WiFi

Device is not broadcasting ssid. Lights are solid white. Reboots not helping. Telephone support system keeps hanging up. Need assistance

Official Employee

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1.1K Messages

1 month ago

Hello user_kd0183! Thanks for reaching out to Xfinity Support on our Xfinity Forums! I'm sorry to hear that the storm ready device is not working or broadcasting a network. I know this is probably the most needed time for the service, I would love to help and get you online!

When you check the Xfinity app for the storm ready device, what details are you seeing? Is the storm ready device placed near a window? 

(edited)

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