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user_a02dnc
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Thursday, February 1st, 2024 3:51 AM

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Storm ready WiFi

I am also struggling with the storm ready always in needs attention. I have moved the location, troubleshooting it several times and it always reverts to needs attention but has a strong connection, am I doing something wrong?

Question

 • 

Updated 

1 year ago

171

2

XfinityMarcus

Official Employee

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1.4K Messages

1 year ago

@user_a02dnc, we would be more than happy to assist you with your storm ready Wi-Fi equipment. While troubleshooting were you using the Xfinity Support site?

3

0

user_a02dnc

2 Messages

Yes, I troubleshoot on the Xfinity app and the support site as well

(edited)

1 year ago

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

@user_a02dnc, my apologies, can you send us a direct message with your full name and complete service address?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Yomanjm

Visitor

 • 

1 Message

1 year ago

My Storm Ready drops the WiFi every 30 minutes for about 5 minutes all day/night long. Any of my gadgets that use 2.4 gHZ lose the WiFi connection. This has been happening since March 5th. For some reason 2 days ago I had reliable WiFi and though xFinity fixed the issue. Starting again last night I am having the same issue.

I have spent hours on the phone with xFinity trying to track down the issue. Could it be a simple answer of a defective Storm Ready device?

1

0

XfinityTy

Official Employee

 • 

376 Messages

Hello @Yomanjm! I apologize that you are experiencing issues with your Storm Ready WiFi. You've definitely come to the right place for help! What troubleshooting steps have you completed? I don't want you to have to duplicate any efforts. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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