Storm ready WiFi wont activate.

My SRW is connected to the modem but cellular shows unknown signal and battery is not found. I have called 12 times, and tried the chat everyday now. Then I filled out a form on Monday to have the unit replaced. The form stated it would take 24-48 hours to get back to me on the exchange process, that was on Monday. How is there no support for this? I was told to send a private PM to the Xfinity team, but they never even responded.

I have removed the SRW from the xfinity app and tried to reactivate it so many times.

I also reset the unit by holding the rest button down.

Last night I tried swapping the XB8 to a XB7. 

So I paid for a unit that won't work, has no support, and no way to exchange it for a new one.