3 Messages
Storm Ready WiFi Won't Activate
I've followed the directions and trouble-shooting steps, including restarting the gateway and resetting the storm-ready wifi device and battery, but the app never gets past the "Powering up your Storm-Ready Device..." step and the white lights on both just steadily blink on and off. The device is within 5 feet of my gateway and near a window. Any other suggestions?
XfinityAldrik
Official Employee
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2.5K Messages
2 years ago
Thank you for reaching out to us @user_zt8f3k! If you haven’t already, I highly recommend checking out our article on activating the Xfinity Storm-Ready WiFi router.
Are the 2.4 GHz and 5 GHz bands for your WiFi network the same name and same password?
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user_40hpbv
1 Message
2 years ago
I have the same issue, unable to activate the storm-wifi no pods on the account, rebooted router and the unit still not luck - very frustrating - most likely will not to return it since it doesn't work
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EG
Expert
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118.1K Messages
2 years ago
@user_1sld2s
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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