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user_eejvld
1st Topic

3 Messages

Monday, March 18th, 2024 10:57 PM

Closed

Storm Ready WiFi not working

My Wi-Fi is out and my storm ready says I have a strong signal but I go to my Wi-Fi list and it says No Internet Connection. 

Question

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Updated 

2 months ago

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XfinityJohnG

Official Employee

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1.2K Messages

8 months ago

Thank you for reaching out to us here @user_eejvld. I would be happy to check on any issue with your services from here. Normally if there is a power outage or other interruption on your service, you don’t have to worry about reconnecting your devices as they will stay seamlessly online, automatically switching from broadband to cellular (4G LTE) connectivity. 

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user_eejvld

3 Messages

Yes please. We have an outage right now but my storm ready is not working

8 months ago

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user_eejvld

3 Messages

below is a screenshot of my Wi-Fi 

[Image Removed: "Personal Information"]

(edited)

8 months ago

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XfinityJohnG

Official Employee

 • 

1.2K Messages

Are you seeing a 4G LTE connection @user_eejvld? If you are not seeing that send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 months ago

0

user_2268e1

Visitor

 • 

2 Messages

We just had a 48 hour internet outage (power ok!) and my storm ready did not work! I only had 2 bars of cellular (normal for this area), but I restarted my system to no avail. Very disappointed and frustrated after spending over $300 for this “system” I could occasionally get an internet website to work. But no streaming for TV. Had to listen to baseball on AM radio!! Thankfully our system is back up now… Any suggestions? No

way to talk to anyone during these outages is also very frustrating!!

(edited)

5 months ago

0

XfinityRoberto

Official Employee

 • 

1.4K Messages

I am sorry to hear that your Storm ready Wi-Fi is not working. @user_2268e1, have you looked at our Xfinity Storm-Ready WiFi Troubleshooting guide link? This will help you out when you are having troubles with it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_nprwv0

1 Message

4 months ago

I am having this exact issue. Current network outage, xfinity app says “storm ready wifi is keeping you online” but none of my devices can connect to the internet 

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XfinityTony

Official Employee

 • 

999 Messages

@user_nprwv0
I am sorry to hear that you haven't been able to get connected. Were you able to resolve this? Have you tried following the troubleshooting listed above?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_dtnyz8

1 Message

2 months ago

I am having the same issue.  Power is out and Xfinity app says my storm ready wifi is on with strong signal, but none of my devices can connect to it.  I've completed all of the troubleshooting steps with no luck.  Very frustrating.  

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