storm ready wifi not working after getting new gateway

I had an outage recently that the agent online jumped at replacing my gateway (wished I never did go with it as I knew problem was outside my house and storm ready not working now.) The app keeps saying my storm ready needs attention, when I chat with other agents, they keep showing different steps to remove it to try activating it again. It is still showing while not giving me the data signal and claiming cannot find the battery backup. This is ridiculous that this happens just because gateway gets changed.