3

Visitor

 • 

10 Messages

Sunday, July 14th, 2024 7:50 PM

Storm Ready WiFi no longer an extender?

Over the past few days, I’ve noticed that my devices are no longer connecting to my Storm Ready WiFi as an extender — they’re all connecting to my gateway or other pod. I rebooted the box and gateway, also made sure everything looks OK in the app.

I’m actually OK with this, since I already had good coverage without it. Just wondering if this was an Xfinity change? 

Visitor

 • 

7 Messages

2 months ago

Looks like mine still works as an extender. I have a ton of wifi enabled devices connected to it right now.

Official Employee

 • 

1.2K Messages

2 months ago

Hello @3587_b, thank you for taking the time to reach out on social media.  I understand your concern with the Storm Ready WiFi, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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