U

Visitor

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10 Messages

Saturday, May 18th, 2024 10:01 PM

Closed

Storm Ready WiFi Needs Attention

No option to troubleshoot device in the App

Visitor

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10 Messages

6 months ago

App shows device activated, cell signal strong, battery 100%

Official Employee

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784 Messages

 

user_849987 Hi there! Glad you reached out. Have you attempted rebooting the Storm-Ready device by holding the reset button for 15 seconds.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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10 Messages

Yes, many times.  However, it appears the message went away after a few days.  It would be helpful if I knew the implications of the message.

Official Employee

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893 Messages

 

user_849987 I appreciate you taking the time to follow up, and provide the details you have attempted to reset the equipment. I also understand wanting to know why the message was populating in the first place. After investigating I found this great Xfinity Forums article that had some great information. 
 
https://forums.xfinity.com/conversations/your-home-network/storm-ready-wifi-needs-attention/65a4a0d020d30143e1b345d8
 
The message is being received as there is a syncing issue between the device and the home network. Based on the information you provided, the message went away when the device was able to sync up properly. While reading over the post, I noticed the OP mention that after the cleared they were also able to utilize the Xfinity App to troubleshoot. 
 
- Do you now see the option to troubleshoot following these steps: Troubleshoot Device button in Xfinity app (WiFi tab > View WiFi equipment > Storm-Ready WiFi > Troubleshoot Device)? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

Who do I contact to sync my storm WiFi and my gateway?

Expert

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106.9K Messages

2 months ago

@user_lnh8lc 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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