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Houtiger99
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4 Messages

Monday, June 16th, 2025 10:29 PM

Storm ready WiFi extender pro will not activate

My new storm ready WiFi pro extender will not activate. I had restarted the gateway. Moved the extender to different locations and tried multiple times to activate through the app. Called customer service and they could not get it to activate so they send a tech to my house. He could not get it to activate and suggested it may be a faulty device. So got a replacement from the XFinity store and it still will not activate. Any ideas?

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8 days ago

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XfinityRichard

Official Employee

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2.1K Messages

21 days ago

Hi there, @Houtiger99 I'm sorry to hear about the trouble you are experiencing trying to activate your Storm Ready. Since it's been a few days since you posted last, are you still having trouble activating the Storm ready if so, please don't hesitate to reach back out so we can assist you further.-Richard

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Houtiger99

Visitor

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4 Messages

20 days ago

I am still unable to get the device activated. Any help is appreciated 

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XfinityMartyR

Official Employee

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2.3K Messages

 

Houtiger99 Thanks for the update! You will want to make sure the Xfinity Gateway is not in bridge mode, and using only one WiFi network name, and password. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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20 days ago

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Houtiger99

Visitor

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4 Messages

20 days ago

It’s not in bridge mode and I am using one network name

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XfinityMartyR

Official Employee

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2.3K Messages

 

Houtiger99 Thanks for confirming! Let's take a closer look for you, please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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Houtiger99

Visitor

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4 Messages

Tried direct message and took over 30 minutes and still don’t have a rep that can help. Does this service not work? I shouldn’ have to call customer service then have a tech come to the house and then go to the XFinity store and swap out the equipment. And it still wont activate!!! I just plan to cancel the storm ready service. It apparently doesn’t work and no one at XFinity know how to fix it

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20 days ago

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user_0fnwmf

Visitor

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2 Messages

Im having the same issues. I swap it for a new one and it still refuses to activate  

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8 days ago

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user_0fnwmf

Visitor

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2 Messages

8 days ago

I’m having the exact issues 

I even finally managed to exchange it at a store, but the new one also refuses to activate 

what is going on ! 

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user_gcwbc1

Visitor

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4 Messages

@user_0fnwmf​ check the version of the Xfinity App you are using.  Mine needed to be updated.  Once I did it from tablet with updated app, it worked within 30 minutes.   Thank Reddit for the info hehe

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8 days ago

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