L

Visitor

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6 Messages

Sunday, March 3rd, 2024 11:17 AM

Storm ready not working

I have had this a couple months and today was the first day I needed it and guess what, it did not work. No matter where I place it, it always says fair to no signal.  If power is down or Internet out, it always says trouble with it. How do I make this do what I paid all this money for it to do?

Official Employee

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2.2K Messages

2 months ago

 

Lenny1956 Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you tell me if you have the device between 5-30 feet away from the modem and if it is in an elevated position near a window? 

 

Visitor

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6 Messages

2 months ago

its right at 30 feet and neat a big sliding glass door

Official Employee

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2.2K Messages

Lenny1956 For troubleshooting purposes are you able to move it to a window that is closer to the modem? 

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