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user_e16o47's profile
user_e16o47
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3 Messages

Friday, October 25th, 2024 10:42 PM

Storm Ready “Needing Attention”

Hi, I cannot get my storm ready to work anymore it always says it’s in need of “Attention”

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25 days ago

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XfinityTony

Official Employee

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1K Messages

27 days ago

@user_e16o47 Did you recently change your gateway? We have seen some problems getting the Storm-Ready WiFi to connect after a swap.

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md312

2 Messages

25 days ago

I'm having this same issue - storm ready device says "Needs Attention" in the xfinity app. 

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user_e16o47

3 Messages

Yea the reps on the chat tried to say I needed Xfinity Complete to disconnect the Storm ready and get it re activated. Was told by multiple agents that they don't have any tools to troubleshoot that device so basically just leaving it unplugged for now as it somehow messes everything up on my account when it's plugged in recently past week or two whatever is going on with Comcast hope to get resolution some day 

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25 days ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_e16o47 xFi Complete shouldn't have any correlation to the Storm Ready WiFi device. We can investigate the issue you're having with the Storm Ready device further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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25 days ago

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