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user_o7j5y7
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2 Messages

Wednesday, March 26th, 2025 8:01 PM

Storm ready equipment is installed and configured, but not kicking in.

I purchased the storm ready equipment to have wifi in case of an outage. 

It's installed and configured. In the Xfinity app it shows strong signal (wifi and cellular) and battery fully charged 100%.

If I look at my connected devices in the App, some are connected thru the gateway, some are connected thru the Storm-Ready Wifi Pod.

Everything seems to be configured properly.

If I unplug the Gateway Power cord to simulate an outage, I loose the wifi and Internet on all devices.

There's a squared white light that blinks on the front of the storm ready pod, but it's not Kicking in to maintain wifi and Internet connection.

Chatted with technical support several times, most did not know what the storm ready option was.

I am Ok with this, this option is not mainstream.

I asked for a Storm ready product specialist to contact me, it's been over a month, I have not heard back.

Does anyone have this working?

Question

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Updated 

5 days ago

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XfinityShawn

Official Employee

 • 

1.3K Messages

5 days ago

 

user_o7j5y7 Can you try using this link https://www.xfinity.com/support/articles/install-storm-ready and let us know if this helps?

 

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user_o7j5y7

2 Messages

Yes, I have been thru all those steps.

In the Xfinity App, it shows the Storm Ready as connected with strong signal, and the battery at 100%.

If I unplug the coax cable, the storm ready does connect to the cellular network and I get limited internet.

However, If I unplug the Gateway (0r turn off the breaker of the circuit the gateway and storm ready are on), I lose WiFi and the internet.

The storm ready has power from the battery, and the square light blink white, but no wifi or internet.

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5 days ago

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XfinityShawn

Official Employee

 • 

1.3K Messages

 

user_o7j5y7 We can help you further help you on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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5 days ago

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