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Friday, August 30th, 2024 11:04 PM

Storm Ready Devices issues after replacing gateway

I had to replace my gateway recently and now I cannot connect my storm ready device. I’ve spoken to TEN different agents and nobody seems to know the issue and most aren’t even sure what a storm ready device is so I’ve wasted many hours. One even sent out a technician since nothing was working and they were totally clueless and confused as to why they were asked to come out. The device still appears in my app, but it says it needs attention. I cannot remove the device from the app and I also cannot reactivate it because it says it is already activated. Has anyone else dealt with this issue? Do I need to just return the storm ready device? There was a storm and the power went out but it was totally useless. 

Official Employee

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999 Messages

2 months ago

Thank you for reaching out, @user_ozqsl8. We can help you get your Storm Ready WiFi back up and running. Please, send a DM to Xfinity Support, so we can get started. See you there!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

Expert

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106.9K Messages

2 months ago

@user_ozqsl8 @XfinityTony 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

2 Messages

2 months ago

An update: 

Another storm, another useless storm ready device. We also just received a bill for the expert that was sent to fix the storm ready device and left because he had no idea what to do as a professional installation charge. 

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