Hey there, @user_294m72. That would be quite alarming to see a newly installed SRW device is already experiencing issues. What sort of troubleshooting steps have you taken from your end? Is the device connected directly to a power outlet or to a power strip? Is the outlet controlled by a light switch by chance?
If you find yourself with a defective device and are within 30 days of purchasing it, you can fill out this form for a refund and order another device.
EG
Expert
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107.5K Messages
6 days ago
The concern is not "Home Security Devices And Equipment" help related.................. Topic moved here to the proper help section for assistance.
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XfinityBradM
Official Employee
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706 Messages
5 days ago
Hey there, @user_294m72. That would be quite alarming to see a newly installed SRW device is already experiencing issues. What sort of troubleshooting steps have you taken from your end? Is the device connected directly to a power outlet or to a power strip? Is the outlet controlled by a light switch by chance?
If you find yourself with a defective device and are within 30 days of purchasing it, you can fill out this form for a refund and order another device.
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