Storm knocked lines off house

Hello, I'm in need of some help.

We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker restored- they had downed lines like me, my neighbor a couple days ago. 

The only outage is in my house! I've been without Internet for over two weeks now, the storm was severe, but considering all my neighbors have Xfinity working fine, I don't know why they keep telling me there's an outage.  They're telling me they have an open ticket for somebody to come on September 20th! I work from home, I can't wait that long. 

Is there anybody who could help me look into it. Please!