Visitor
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1 Message
Stop paying for modem rental - been renting for 2 years
Hi,
When I started purchasing WiFi from Xfinity I was told that I could buy out the modem after I had rented it for a long time. I have been renting it for 2 years, and I want to buy it out. I preferably no longer want to be charged any additional fees because at this point I have paid more than the modem is worth in rental fees. The rental fee has even increased over the past 2 years and I no longer want to pay it.
EG
Expert
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112.9K Messages
4 years ago
They do not sell their equipment. You have to purchase compatible equipment at retail.
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user_d263b5
Contributor
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22 Messages
4 years ago
2 years of rental does add up to a lot of money. There are a lot of sites that will help you look at equipment you will need to switch out your modem. Youtube is a good start. Search modem switch with Comcast. Google is also a good source of info for doing the switch. I just bought a modem and router from Amazon that is made for xfinity. For about $120 you can own your gear and stop paying rental fees. Don't forget to return your modem or you will be charged rental. Good luck!
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EG
Expert
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112.9K Messages
4 years ago
@mestes8
Make sure that whatever you purchase is on their approved devices list here;
https://www.xfinity.com/support/devices#auth
Enter your speed tier info.
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user_sbk131
Regular Visitor
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20 Messages
4 years ago
I currently have Arris SB8200 which is on the approved list. Are there brand/model of modems that Xfinity actually rents to customers? I am looking for without wifi.
The reason I ask is it appears that SB8200 is "sensitive" and I was experiencing frequent outage recently. The tech was able to increase upstream power to 40 which seems to have helped but wanted to be prepared for a replacement.
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EG
Expert
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112.9K Messages
4 years ago
They only rent out combo gateway devices these days.
(edited)
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CCSelena
Problem Solver
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892 Messages
4 years ago
Hi there @mestes8! Thank you so much for reaching out here to us via our Forums platform. I understand not wanting to pay modem fees after renting for so many years. Unfortunately, we do not sell our modems, I apologize for any miscommunication.
You can visit https://comca.st/3kWG5CT and review compatible modems we recommend for you to purchase. Please let us know if you have any other questions at all. Thank you.
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EG
Expert
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112.9K Messages
4 years ago
Sounds mighty familiar.........................................
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