Stolen Modem

user_z1l6ro - Hello, and thank you for reaching out to us for help with your stolen equipment. I'm sorry to hear you've had to deal with that situation, but you've come to the right place for assistance. We want to make sure you're reconnected as quickly as possible. You can visit a nearby Xfinity Store or service center to pick up replacement equipment, or our support teams can arrange to have replacement equipment shipped directly to you. We'll be happy to work with you every step of the way to make sure you get the equipment you need. 

Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514