Still no XB10 after three calls—plan changed without consent

After three phone calls your reps cancelled my Gig X2, moved me to legacy 2 Gig, promised an XB10, and I’m still on an XB8. The contradictory information has wasted hours of my time.

What I need now

1. Straight answer: Does ZIP 60053 even qualify for an XB10, and what exact tier is required? 

2. Explain and correct the unauthorized plan change—why was my service altered when the new plan doesn't even qualify for XB10?

3. Clear path forward:
   • If I already qualify, when will the XB100 be shipped or will pro install be required?
   • If XB10 requires an X-Class symmetric upgrade, why were the changes to my account not related to that plan. 

I’m posting publicly because private calls solved nothing.


Thanks