U

Visitor

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3 Messages

Thu, Oct 7, 2021 10:12 AM

Still cannot access some websites

Spent hours with xfinity "support"   I have a netgear c7000v2 modem/router.  I am blocked from sites such as usaa, home depot, american express, collegeboard.org. 

My Public IP is blacklisted on sorbs and spamhaus. 

I don't have advanced security or anything like that enabled. 

Factory reset the modem 5x and no difference. 

I see many threads online about this issue. Anyone ever get a resolution? 

Thanks

BruceW

Gold Problem Solver

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23.1K Messages

2 m ago

What does "blocked" mean exactly? What happens when you try to browse one of those sites? Any error messages?

All dynamic IPs like the ones Comcast provides to residential customers are, or should be, on blacklists like the Spamhaus PBL in an effort to make life harder for spammers and others engaging in Internet abuse. See https://www.spamhaus.org/pbl/.

Visitor

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3 Messages

@BruceW 

For example:

Access Denied

You don't have permission to access "http://www.homedepot.com/?" on this server.

Reference #18.6dfb3b17.1633612686.6778f39

Access Denied

You don't have permission to access "http://my.xfinity.com/?" on this server.

Reference #18.ad784668.1633612797.62b8da3

USAA: 

System Error

We’ve encountered a problem. We are looking into it.
Please try again later, or for immediate assistance contact us (Opens popup).

Access Denied

You don't have permission to access "http://www.collegeboard.org/" on this server.

Reference #18.c5fa3b17.1633612854.6ae4fbb

I just spent another 2 hours with their support and nothing.  This all started out of nowhere 2 days ago and is degrading as more and more sites are not avail. There are tons of threads online about the same issue. 

Thanks

BruceW

Gold Problem Solver

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23.1K Messages

2 m ago

All of those messages come from the destination systems, not from Comcast's cable internet service. You'll need to contact the site Admins or webhosts to find out what they are objecting to.

For "my.xfinity.com": if an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

(edited)

Visitor

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3 Messages

2 m ago

Thanks. I will try this route. I have opened a ticket with netgear also.  I can't even reach Xfinity's site. You would think they should have a clue with that happening. 

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