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@user_bggkil  Welcome to the Xfinity family. We are glad you made us your service provider, and we look forward to giving you excellent service. Sure, to further assist, I would need to access and verify your account. Please include your full name and address in the chat link. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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