wizzzard's profile

New Poster

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3 Messages

Tuesday, April 7th, 2020 11:00 AM

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Starting to get time-outs on connecting to certain sites

It started about a month ago when my regular banking website started timeout when I was trying to connect to it.  The trace is as follows:

C:\Users\gregf>tracert -4 online.techcu.com

Tracing route to online.techcu.com [66.126.188.15]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 10.0.0.1 reports: Destination protocol unreachable.

Trace complete.

 

Just recently, my UCSF started doing the same thing.

C:\Users\gregf>tracert -4 ucsfmychart.ucsfmedicalcenter.org

Tracing route to vip-qcmychart-2.ucsfmedicalcenter.org [64.54.6.4]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 10.0.0.1
2 10.0.0.1 reports: Destination protocol unreachable.

Trace complete.

 

These 2 sites use to work all the time.

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Accepted Solution

Expert

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111.7K Messages

5 years ago

Try disabling the Xfi Advanced Security feature as a workaround for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

New Poster

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3 Messages

5 years ago

That worked !   Thanks !

Expert

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111.7K Messages

5 years ago

Quite welcome !

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