wizzzard's profile

New Poster

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3 Messages

Tue, Apr 7, 2020 11:00 AM

Starting to get time-outs on connecting to certain sites

It started about a month ago when my regular banking website started timeout when I was trying to connect to it.  The trace is as follows:

C:\Users\gregf>tracert -4 online.techcu.com

Tracing route to online.techcu.com [66.126.188.15]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 10.0.0.1 reports: Destination protocol unreachable.

Trace complete.

 

Just recently, my UCSF started doing the same thing.

C:\Users\gregf>tracert -4 ucsfmychart.ucsfmedicalcenter.org

Tracing route to vip-qcmychart-2.ucsfmedicalcenter.org [64.54.6.4]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 10.0.0.1
2 10.0.0.1 reports: Destination protocol unreachable.

Trace complete.

 

These 2 sites use to work all the time.

Responses

Accepted Solution

EG

Expert

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86.1K Messages

1 y ago

Try disabling the Xfi Advanced Security feature as a workaround for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

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New Poster

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3 Messages

1 y ago

That worked !   Thanks !

EG

Expert

 • 

86.1K Messages

1 y ago

Quite welcome !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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