Starter Box Not Delivered

I am a new customer looking to setup my service. During my signup process I was instructed that I would receive a starter box with instructions for getting everything up and running along with my modem included in my package. This was never delivered and I have not been able to get ahold of anyone or submit a ticket to address this issue. I need help ASAP as I work from home and need to get this service started.

Responses

EG

Expert

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111.1K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

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3.4K Messages

2 days ago

user_kgk12b Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Since you have already sent us a DM, I will be happy to continue assisting you there.

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Customer Service

user_kgk12b

Starter Box Not Delivered

EG

XfinityBillie

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