I am getting this on internet about every 10-20 minutes. It is affecting Wired and Wireless connections close to 10-20 times a day.
| <tabindex=-1>Downstream Bonded Channels</tabindex=-1> |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectabables |
| 1 |
Locked |
256 QAM |
4 |
405000000 Hz |
-2.2 dBmV |
45.6 dB |
1834 |
617 |
| 2 |
Locked |
256 QAM |
1 |
387000000 Hz |
-2.2 dBmV |
45.6 dB |
1874 |
852 |
| 3 |
Locked |
256 QAM |
2 |
393000000 Hz |
-2.4 dBmV |
45.6 dB |
1804 |
828 |
| 4 |
Locked |
256 QAM |
3 |
399000000 Hz |
-2.4 dBmV |
45.5 dB |
1838 |
653 |
| 5 |
Locked |
256 QAM |
5 |
411000000 Hz |
-2.0 dBmV |
45.2 dB |
1805 |
564 |
| 6 |
Locked |
256 QAM |
6 |
417000000 Hz |
-1.8 dBmV |
45.9 dB |
1820 |
518 |
| 7 |
Locked |
256 QAM |
7 |
423000000 Hz |
-1.7 dBmV |
45.9 dB |
1774 |
422 |
| 8 |
Locked |
256 QAM |
8 |
429000000 Hz |
-1.5 dBmV |
46.0 dB |
1474 |
352 |
| 9 |
Locked |
256 QAM |
9 |
435000000 Hz |
-1.5 dBmV |
46.0 dB |
1449 |
372 |
| 10 |
Locked |
256 QAM |
10 |
441000000 Hz |
-1.5 dBmV |
46.0 dB |
1441 |
400 |
| 11 |
Locked |
256 QAM |
11 |
447000000 Hz |
-1.5 dBmV |
45.9 dB |
1486 |
329 |
| 12 |
Locked |
256 QAM |
12 |
453000000 Hz |
-1.5 dBmV |
45.9 dB |
1388 |
322 |
| 13 |
Locked |
256 QAM |
13 |
459000000 Hz |
-1.5 dBmV |
45.9 dB |
1284 |
335 |
| 14 |
Locked |
256 QAM |
14 |
465000000 Hz |
-1.5 dBmV |
45.9 dB |
1292 |
288 |
| 15 |
Locked |
256 QAM |
15 |
471000000 Hz |
-1.3 dBmV |
45.9 dB |
1297 |
276 |
| 16 |
Locked |
256 QAM |
16 |
477000000 Hz |
-1.3 dBmV |
45.9 dB |
1288 |
284 |
| 17 |
Locked |
256 QAM |
17 |
483000000 Hz |
-1.1 dBmV |
46.0 dB |
1265 |
291 |
| 18 |
Locked |
256 QAM |
18 |
489000000 Hz |
-1.1 dBmV |
46.0 dB |
1200 |
222 |
| 19 |
Locked |
256 QAM |
19 |
495000000 Hz |
-1.0 dBmV |
46.0 dB |
1137 |
182 |
| 20 |
Locked |
256 QAM |
20 |
501000000 Hz |
-1.0 dBmV |
46.0 dB |
1188 |
199 |
| 21 |
Locked |
256 QAM |
21 |
507000000 Hz |
-1.0 dBmV |
45.9 dB |
1176 |
234 |
| 22 |
Locked |
256 QAM |
22 |
513000000 Hz |
0.8 dBmV |
46.0 dB |
1120 |
193 |
| 23 |
Locked |
256 QAM |
23 |
519000000 Hz |
-1.0 dBmV |
45.9 dB |
1097 |
177 |
| 24 |
Locked |
256 QAM |
24 |
525000000 Hz |
-1.0 dBmV |
45.9 dB |
1173 |
184 |
| 25 |
Locked |
256 QAM |
25 |
531000000 Hz |
-1.3 dBmV |
45.7 dB |
1175 |
239 |
| 26 |
Locked |
256 QAM |
26 |
537000000 Hz |
-1.1 dBmV |
45.6 dB |
1152 |
230 |
| 27 |
Locked |
256 QAM |
27 |
543000000 Hz |
-1.4 dBmV |
45.5 dB |
1133 |
243 |
| 28 |
Locked |
256 QAM |
28 |
549000000 Hz |
-1.3 dBmV |
45.5 dB |
1142 |
249 |
| 29 |
Locked |
256 QAM |
29 |
555000000 Hz |
-1.3 dBmV |
45.4 dB |
1095 |
208 |
| 30 |
Locked |
256 QAM |
30 |
561000000 Hz |
-1.3 dBmV |
45.3 dB |
1168 |
158 |
| 31 |
Locked |
256 QAM |
31 |
567000000 Hz |
0.9 dBmV |
45.5 dB |
1099 |
177 |
| 32 |
Locked |
256 QAM |
32 |
573000000 Hz |
-1.2 dBmV |
45.4 dB |
1099 |
91 |
|
|
|
| <tabindex=-1>Upstream Bonded Channels</tabindex=-1> |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
17 |
5120 Ksym/sec |
16200000 Hz |
51.5 dBmV |
| 2 |
Locked |
ATDMA |
18 |
5120 Ksym/sec |
22800000 Hz |
51.3 dBmV |
| 3 |
Locked |
ATDMA |
19 |
5120 Ksym/sec |
29200000 Hz |
51.0 dBmV |
| 4 |
Locked |
ATDMA |
20 |
5120 Ksym/sec |
35600000 Hz |
51.3 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
|
|
|
| <tabindex=-1>Downstream OFDM Channels</tabindex=-1> |
| Channel |
Channel ID |
Frequency |
Power |
SNR/MER |
Active Subcarrier Number Range |
Total Codewords |
Uncorrectable Codewords |
| 1 |
193 |
722000000 Hz |
-1.8 dBmV |
44.2 dB |
448 ~ 3647 |
188943573 |
0 |
| 2 |
194 |
957000000 Hz |
-3.1 dBmV |
42.5 dB |
148 ~ 3947 |
191086322 |
0 |
|
|
|
| <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> |
|
TacticoolDad
Visitor
•
4 Messages
4 hours ago
Hopefully this helps
(edited)
0
0
user_vn37by
Visitor
•
4 Messages
4 hours ago
Same here. But it's been happening for the past couple weeks. Agents say it's all fixed, then they say it's an outage, then its all fixed, then that they are doing an upgrade to the system (and taking forever to get it done). I think they just fall back on the "upgrade" excuse when they don't want to talk to you anymore
0
0
EG
Expert
•
121.3K Messages
3 hours ago
@TacticoolDad
The upstream power is too high and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/reconfigured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from Home Depot, Target, Wal-Mart, etc. Splitters should be swapped with known to be good / new ones to test.
Also, check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, or animal chews.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
1
0
EG
Expert
•
121.3K Messages
3 hours ago
Are you neighbors also calling in to complain ? The more that do, the more effective it will be ! If there is nothing more that can be done to improve the connection quality, then you'll need to get the techs involved again.
Bear in mind that if the premises-facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it up to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.
Good luck !
2
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