2 Messages
Started Unicast Maintenance Ranging - No Response received - T3 time-out
Looks like this has been posted a bunch, but none of the posts have any resolutions. I have no splitters, I just had a technician at the apt who couldn't find anything and I still get constant daily interruptions. I have a netgear CM1000v2. I would post logs, but I'm not entirely sure what information is considered personal to retract. Thanks
EG
Expert
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109.9K Messages
3 months ago
Just be sure to redact any and all of the CM MAC and the CMTS MAC addresses from your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines.
(edited)
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EG
Expert
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109.9K Messages
3 months ago
@user_u4f28k
That would be good. Thank you !
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XfinityEmilyB
Official Employee
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1.9K Messages
3 months ago
@user_u4f28k Welcome to our community forum and thank you @EG for jumping in with helpful information :). I'd like to review your account while we wait for you to grab the modem logs if the issue appears again. Once you have redacted personal information from the logs, feel free to post it publicly to benefit the community.
In the meantime, please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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