Five300s's profile

New Poster

 • 

3 Messages

Fri, Nov 6, 2020 9:00 AM

Started Unicast Maintenance Ranging - No Response received. Drops my wi-fi connectivity.

I have recently started to have my wi-fi just drop on me.   I went an looked at the event log and saw a TON of these.   While searching the itnernet, it seems I may need someone to come take a look at my set up.

 

TimePriorityDescription
2020-11-6, 10:03:36Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:b2:f7:40;CMTS-MAC=00:01:5c:65:b0:75;CM-QOS=1.1;CM-VER=3.0;
2020-11-6, 09:43:27Warning (5)MDD message timeout;CM-MAC=44:a5:6e:b2:f7:40;CMTS-MAC=00:01:5c:65:b0:75;CM-QOS=1.1;CM-VER=3.0;

Responses

EG

Expert

 • 

86.5K Messages

6 m ago

For a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

3 Messages

6 m ago

I will hook up a computer directly and see if it stays connected next time it drops.  

New to the Community?

Start Here