The packet loss starts right between your modem and the CMTS / their system.
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / router / gateway device ?
EG
Expert
•
108K Messages
11 hours ago
The packet loss starts right between your modem and the CMTS / their system.
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / router / gateway device ?
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