stable connection

We’ve been experiencing intermittent internet outages for a while now. The connection drops randomly during the day, and Zoom/work calls get interrupted. Restarting the modem does not permanently fix the issue.

Internet speed itself is unlikely to be the problem. We would like this checked for possible modem, cable line, or signal issues rather than basic troubleshooting.

Could this be related to the modem, cable line, or a neighborhood signal issue? We would appreciate escalation and a technician visit if needed.