SSL error seen only by comcast users loading Adobe Website
A large number of comcast ISP users (100s) report an SSL Error when loading https://spark.adobe.com
People using other ISPs do not have this problem.
At least 1 case in Seattle, WA area and one in Moraga, CA
Note https://spark.adobe.com has 20 SubjectAlternateName entries in the SSL certificate. Not sure if that's at all related.
"ERR_SSL_PROTOCOL_ERROR" is the message.
One user reports having the following router:
model name CGM4140COM, firmware CGM4140COM_4.4p8s1_PROD_sey
When they use other Internet providers with the same machine the problem goes away.
Is there anyway you can fix this production outage potentially affecting 10s of thousands of users of the Adobe Spark webservice or help to explain what rules are in effect so that we can adjust please?
Experienced on multiple machines, browsers, including MacOS Chrome browser.