1 Message
Spotty service
My service is off and on all day and night , it keeps saying reconnecting or try using cellular data . I have only had service for a month and it’s absolutely horrible
1 Message
My service is off and on all day and night , it keeps saying reconnecting or try using cellular data . I have only had service for a month and it’s absolutely horrible
EG
Expert
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107.6K Messages
1 year ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityKassie
Official Employee
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1.4K Messages
1 year ago
@user_wpuw8p Good morning! Thank you for taking the time to reach out to our Community Forums Team to bring your service concerns to our attention. With all that we rely on internet for, I can see how this would be frustrating. I would be happy to assist you in getting your services stabilized. Before we get started, are there any troubleshooting steps you have already tried on your end?
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EG
Expert
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107.6K Messages
1 year ago
@user_wpuw8p
Did you have a chance to check for outages ?
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