Skip to main content

    Support

    Offers

U
user_jjt9x9
1st Topic
1st Reply

7 Messages

Sunday, March 16th, 2025 1:34 PM

Closed

Spotty Internet (security verify)

On android and Windows computers, Washington Post and nearly all other sites won't get verified by the Wi-Fi so my Internet is basically off for more than a week. CNN and Wikipedia load up but not much more. My macbook air gets all the internet so it's insane what the problem is. Gotta be something Xfinity did and is doing 

Question

 • 

Updated 

5 hours ago

 • Edited

41

3

0

XfinityEricB

Official Employee

 • 

2.3K Messages

4 months ago

 

user_jjt9x9 Thanks for reaching out about your verify issue with websites. I would be happy to help in any way I can. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

1

0

user_jjt9x9

7 Messages

Somehow splitting the bands worked. Finally solved the problem last night.

5 hours ago

0

EG

Expert

 • 

111.4K Messages

3 months ago

@user_jjt9x9 @XfinityEricB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

4

0

user_jjt9x9

7 Messages

My solution is that I went and bought an apple mac mini pro m4 so I can actually do my job. There is no actual solution. My android phones and windows computers connect but can't access most websites. (BTW the xfinity modem suddenly stopped working yesterday -- wouldn't broadcast SSID, wouldn't connect at all -- and after a fruitless hour with tech support I gave up). I woke up this morning and decided to do a factory reset which got me back to my situation as I've described. Apple products and TVs (amazon, roku) work but not android phones, not windows computers. The story is over. Nothing I can do or to be done. Hopefully xfinity or each and every website fixes the problem. Now I have to get back to work.

3 months ago

0

XfinityShawn

Official Employee

 • 

1.7K Messages

 

user_jjt9x9 We appreciate you bringing this to our attention, and we are here for you if you should need our assistance in the future. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_jjt9x9

7 Messages

Still struggling with this awfulness. Some days the android phones connect to everything. Some days they only connect to cnn and wikipedia. Windows computers never get washingtonpost or anything, though they do get cnn and wikipedia. Sometimes the TV gets netflix and/or amazon but usually not. TV always gets max and disney+. The modem stopped broadcasting its SSID again, and this time the factory reset is no help. It's just useless. Perfect signal to my house, xfinity says. OK, well why can none of my devices connect? We can't see the SSID. Months of this!!!

3 months ago

0

XfinityBillie

Official Employee

 • 

3.4K Messages

 

user_jjt9x9 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can't even imagine the chaos my house would be if we weren't able to connect devices and enjoy our services. I would love the opportunity to help turn your experience around and work with you to find a resolution. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_jjt9x9

7 Messages

5 hours ago

Tried a million things to fix the issue. In the process figured out that the windows computers were not getting IPv4 addresses from the router when the router was broadcasting in 5G. That's how I was getting half the internet -- I was getting IPv6 pages but not IPv4 pages. I changed the router to split the bands (one name for 2.4G and another for 5G), and suddenly, regardless of band, the windows computers were getting both IPv4 and IPv6, and everything was great! Problem solved.

0

0

forum icon

New to the Community?

Start Here