Sporadic Packet Loss Still Happening

Hi there,

Been recently getting some random bouts of packet loss and seeing my speed go down as low as 40% of plan speed (should be 1.3 gigs down, 45 megs up). There was recently an episode where this lasted for about 5 hours until I did a power cycle on the router, I have an X8 router via comcast. They recently put a filter on the tap and that seemed to do the trick but this problem keeps creeping back in. Figured I'd cross my t's and dot my i's and ask and see if anything looked out of the ordinary with the router power/signal stuff.

Downstream	Channel Bonding Value
Channel ID	20	1	2	2	4	5	6	7	8	9	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	193
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked																								Locked
Frequency	525 MHz	405 MHz	411 MHz	417 MHz	423 MHz	429 MHz	435 MHz	441 MHz	447 MHz	453 MHz																								722000000
SNR	45.2 dB	44.2 dB	44.4 dB	44.6 dB	44.6 dB	44.7 dB	44.8 dB	44.8 dB	44.9 dB	44.7 dB																								45.4 dB
Power Level	8.0 dBmV	6.1 dBmV	6.6 dBmV	6.6 dBmV	6.8 dBmV	6.8 dBmV	7.0 dBmV	7.0 dBmV	7.4 dBmV	7.1 dBmV																								9.9 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM																								OFDM

*Channel ID 20 is the Primary channel

Upstream	Channel Bonding Value
Channel ID	1	2	3	4	5
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	35 MHz	29 MHz	22 MHz	16 MHz	40 MHz
Symbol Rate	5120	5120	5120	5120	2560
Power Level	35.5 dBmV	36.3 dBmV	36.0 dBmV	35.3 dBmV	36.3 dBmV
Modulation	QAM	QAM	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA	ATDMA

The packet loss is sporadic for the most part but really seems like there's some noise interference for a 20-30 minute bit and it's mostly felt on the upload side of things, here's a screenshot example from pingplotter

https://imgur.com/a/jExOslb

Any insight would be greatly appreciated!

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XfinityBenjaminM

Official Employee

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2.4K Messages

2 months ago

beefdip Hello! Thank you for reaching out to us here on our Community Forum. Are you still experiencing intermittent connectivity? Also, if you have not already done so, please power cycle your modem by unplugging it for about 20-30 seconds and then plug it back in.

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beefdip

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8 Messages

@XfinityBenjaminM Hi there! thank you for replying! I did do that and it was still occasionally happening after the power cycle. Things have appeared to have leveled out a bit in the last couple days but I'm not necessarily convinced it's fixed just yet as I've been lulled into a false sense of security before, I'll keep an eye on it for the next couple days and post back here if things regress.

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2 months ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

beefdip Sure thing! Thank you for doing the power cycle! We have found that it is a reliable fix for some of the more common issues that can happen with a connection. If you still continue to experience any hiccups, please send a Direct Message and include your full name and address. We'll be happy to investigate the signal we are sending you to see if there is anything that sticks out that could be a reason why this continues to happen. Here are instructions on how to DM us if you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 months ago

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Your Home Network

beefdip

Sporadic Packet Loss Still Happening

XfinityBenjaminM

beefdip

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