Visitor
•
1 Message
sporadic long connection delays
For the past couple of weeks I have been experiencing sporadic (although not quite random) connection delays to remote sites usually around 11 seconds versus the usual 200 milliseconds.
Trying to track this down I wrote a simple script to do a GET from google.com once a second and record the response time.
Note that this was from my MacBook connected via gigabit ethernet with wifi turned off just to be sure that I'm going through the wired connection and that my throughput, when tested, is excellent coming through as 800-900 bps. But I have also seen evidence of these delays from other devices connected both via ethernet and wifi.
The attached chart shows a simple scatterplot of the results taken over 5 hours (timestamp timezone PDT) showing the request time in blue with a very strong line at around 11 seconds and the red dots show the delta between slow requests (> 1 second) with clusters around 60 and 120 seconds.
It's interesting that there are so few problems from 4AM to 4:30AM.
For completeness I've added a sanitized traceroute below.
This has been going on for about two weeks and yes, I've reset the modem a few times. While the delays aren't cripping they're really annoying and are totally freaking out my Ooma internet phone
traceroute to google.com (142.250.191.46), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 3.146 ms 1.999 ms 1.016 ms
2 xx.xxx.xx.xx (xx.xxx.xx.xx) 9.045 ms 10.499 ms 9.741 ms
3 po-302-1215-rur101.rohnertpr.ca.sfba.comcast.net (96.110.103.89) 8.979 ms 10.464 ms 9.581 ms
4 po-100-xar01.rohnertpr.ca.sfba.comcast.net (69.139.199.221) 9.904 ms 10.908 ms 10.825 ms
5 be-136-rar01.rohnertpr.ca.sfba.comcast.net (69.139.198.85) 10.612 ms 10.594 ms 10.437 ms
6 be-297-ar01.santaclara.ca.sfba.comcast.net (96.108.99.13) 13.768 ms 13.877 ms 12.718 ms
7 * * *
8 * * *
9 142.251.224.178 (142.251.224.178) 14.630 ms
74.125.252.150 (74.125.252.150) 13.630 ms
142.251.67.62 (142.251.67.62) 14.134 ms
10 142.251.65.129 (142.251.65.129) 13.207 ms
nuq04s42-in-f14.1e100.net (142.250.191.46) 12.955 ms 19.492 ms
XfinityAmandaB
Official Employee
•
2.3K Messages
14 hours ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0