Visitor
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2 Messages
Sporadic internet service
My internet service has been going in and out sporadically for weeks. Sometimes for just a few seconds, sometimes for 5 or 10 minutes. Very frustrating. No one seems to have a solution other than unplugging the modem and plugging it back in. Which fixes nothing. I'm seriously considering switching to a new service. I feel like I'm in the midst of a breach of contract.
EG
Expert
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111.9K Messages
2 years ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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111.9K Messages
2 years ago
OK what do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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