1 Message
Sporadic down connection
Over the past 3 weeks, my network is sporadically gone down for about 3-10 minutes. I thought i chased it down to Comcast upgrading of my speed ( from 300 to 500 MBs) which caused the Motorola MG7540 cable modem to have issues.
After downgrading the speed, the severity and frequency of the outages decreased from every 2 hours to seemed to a few a day.
The regular "reboot the router" fixes the issue, but i don't live and pay to sit next to the router and reboot it. It is clearly NOT the internal network, since all lan traffic works correctly.
I can see the following on the "connection" page of the router:
| Startup Step | Status | Comment |  |
| Acquire Downstream Channel | 591000000 Hz | Locked | |
| Upstream Connection | OK | Operational | |
| Boot State | OK | Operational | |
| Configuration File | OK | |
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| Security | Enabled | BPI+ |
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Downstream Bonded Channels
| Channel | Lock Status | Modulation | Channel ID | Freq. (MHz) | Pwr (dBmV) | SNR (dB) | Corrected | Uncorrected |
| 1 | Locked | QAM256 | 36 | 591.0 | -5.7 | 39.0 | 22 | 0 |
| 2 | Locked | QAM256 | 29 | 549.0 | -5.7 | 39.0 | 19 | 0 |
| 3 | Locked | QAM256 | 30 | 555.0 | -5.2 | 38.2 | 20 | 0 |
| 4 | Locked | QAM256 | 31 | 561.0 | -5.9 | 38.8 | 20 | 0 |
| 5 | Locked | QAM256 | 32 | 567.0 | -5.1 | 38.9 | 21 | 0 |
| 6 | Locked | QAM256 | 33 | 573.0 | -5.6 | 38.8 | 14 | 0 |
| 7 | Locked | QAM256 | 34 | 579.0 | -5.2 | 39.2 | 18 | 0 |
| 8 | Locked | QAM256 | 35 | 585.0 | -5.7 | 39.0 | 19 | 0 |
| 9 | Locked | QAM256 | 37 | 597.0 | -6.1 | 38.9 | 18 | 0 |
| 10 | Locked | QAM256 | 38 | 603.0 | -6.1 | 38.9 | 21 | 0 |
| 11 | Locked | QAM256 | 39 | 609.0 | -6.5 | 38.8 | 18 | 0 |
| 12 | Locked | QAM256 | 40 | 615.0 | -6.5 | 38.7 | 22 | 0 |
| 13 | Locked | QAM256 | 41 | 621.0 | -6.5 | 38.9 | 19 | 0 |
| 14 | Locked | QAM256 | 42 | 627.0 | -6.5 | 38.9 | 19 | 0 |
| 15 | Locked | QAM256 | 43 | 633.0 | -6.4 | 39.1 | 31 | 0 |
| 16 | Locked | QAM256 | 44 | 639.0 | -6.4 | 38.9 | 29 | 0 |
| Total | 330 | 0 |
Appreciate you looking into the issue.
No Responses!