Splitting X1 router for 2.4 and 5.0

After two attempts to use chat, and the last one disconnecting me because the "tech" went and changed my wifi name and password, I still don't know how to change the router to accept both 2.4 & 5.0. I would like someone who has done this or a rep. from Xfinity show/tell me exactly how to do this. All of my devices use 5.0. I am thinking of buying a new automatic sprinkler controller that can only run on 2.4. I just can't go through chat again. Thanks in advance.

Responses

XfinityRichard

Official Employee

•

2.1K Messages

2 years ago

Hi there, @Rich-DE Thank you so much for taking the time to reach out to us regarding how to change your Wifi channels. I'm very sorry for the inconvenience, please be assured you came to the right place for assistance. Please follow the below steps on how to change your Wifi channels.

Open the Xfinity app and sign in with your Xfinity ID and password.
Go to the WiFi tab.
Tap your Home WiFi Network name.
Select Edit WiFi settings.
Select 2.4 and 5 GHz WiFi.
Select Edit next to the WiFi band you want to update.
Select the new WiFi Mode and/or Channel setting.

Please don't hesitate to reach back out if you need further assistance. We'll always be here for you.-Richard

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Rich-DE

Splitting X1 router for 2.4 and 5.0

XfinityRichard

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