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user_3g48m6
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5 Messages

Tuesday, November 26th, 2024 4:00 PM

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Splitting wifi bands

Every time I log into my app and hit the split bands button it always is unchecked when I reopen the app. I need to split the bands. 

Question

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Updated 

1 year ago

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XfinityGabriel

Official Employee

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3.2K Messages

1 year ago

 

user_3g48m6, Hi! Thanks for reaching out. I can understand the importance of being able to split the bands conveniently in the XFINITY app. I am so sorry to learn about this experience and apologize for the inconvenience that this has caused. You've knocked on the right door in virtual land. We are an expert team dedicated to resolving wifi change requests such as this. We can help. As a great backup option, you can also change the Wifi names using the admin tool like in this link here. Please let me know if this helps.

 

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user_clfhq1

Visitor

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1 Message

This is the most nerve racking experience with not being able talk to a human. Your auto answering machine are of no help to solving my problem. My 2.4G devices keep dropping out because you flip your signal. I need help.

Thomas [Edited: "Personal Information"]

(edited)

1 year ago

0

XfinityKei

Official Employee

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2.3K Messages

@user_clfhq1 I’m sorry to hear you're having an issue with reaching someone over the phone. Our team is here to help address your connection concerns. 

When did this start? Is this a new issue that started recent?

Have you performed any troubleshooting steps such as checking all the cables to ensure they're finger tight and secure?

Resetting your modem, router, extenders, amplifiers etc.

 

 

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1 year ago

0

SpclLadyK22

1 Message

1 year ago

How can this issue be resolved???

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