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Tuesday, November 26th, 2024 4:00 PM

Splitting wifi bands

Every time I log into my app and hit the split bands button it always is unchecked when I reopen the app. I need to split the bands. 

Official Employee

 • 

2K Messages

28 days ago

 

user_3g48m6, Hi! Thanks for reaching out. I can understand the importance of being able to split the bands conveniently in the XFINITY app. I am so sorry to learn about this experience and apologize for the inconvenience that this has caused. You've knocked on the right door in virtual land. We are an expert team dedicated to resolving wifi change requests such as this. We can help. As a great backup option, you can also change the Wifi names using the admin tool like in this link here. Please let me know if this helps.

 

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