New Poster
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3 Messages
Splitting Bands on XB7 and newer gateways
Hello, I was having issues with my internet on my brand new Lenovo Thinkpad and Ideapad. All other connected devices (phones, streaming devices, doorbell) were working perfectly. I finally discovered it was the combined/auto optimized bands of the XB7 Gateway. Once I split the bands, the laptops worked perfectly connecting to the 5 ghz band. I wanted to mention that this worked and solved my issue in the hopes that you'll continue to offer this capability moving forward. Based on your product page (https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi) it says band splitting isn't possible on the XB7 so that page should probably be updated and please please please don't remove this functionality. Please keep it as a capability moving forward. Sometimes, it's the only thing that will fix an internet connection issue. I hope this comment helps others.
XfinityAmandaB
Official Employee
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1.5K Messages
29 days ago
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