Splitter Question

Hello - I've been having frequent outages recently but things are OK now except getting intermittent MDD message Timeout.

I currently have a splitter that was originally installed by Xfinity (Commscope SV 3G) but I no longer have cable TV boxes. Can I just remove this splitter or will that cause other issues when my current signals are OK?

Also, what connector do I need to join the two coaxials without the splitter?

Responses

CCTyler1

Problem Solver

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409 Messages

3 years ago

Hello there, @user_sbk131 [Edited username]! Thank you for bringing this question to us through our Forums! To answer your question, you can definitely remove the splitter device, if you have another to replace it with, unless it is no longer needed entirely. This may also provide network traffic relief, and may resolve the issue indefinitely. Can you please let me know if this worked for you, and we will be happy to investigate further, once we move forward with the next troubleshooting steps.

(edited)

0

EG

Expert

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108.3K Messages

3 years ago

@user_sbk131 [Edited username]

You would use a female to female coupler such as this to join the two lines instead of using a splitter;

https://www.amazon.com/coax-coupler/s?k=coax+coupler

But here is an important question. Are you using MoCA / adapters on your home network ? If so, that MoCA POE (Point Of Entry) filter would need to remain in place in the input line.

(edited)

6

0

user_sbk131

Regular Visitor

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20 Messages

@EG Thanks for the response. Recently, one of the tech's installed GLF 1002 filter as you can see in the picture. I am not sure why he didn't remove the splitter like I told him to do.

I apologize for my ignorance but what is MOCA / adapters? I only have MB8600 modem ---> Asus wifi router -> unmanaged trendnet switch.

3 years ago

0

user_sbk131

Regular Visitor

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20 Messages

Just in case it's helpful, here are the latest modem connection status:

Connection

Startup Sequence

Startup Step	Status	Comment
Acquire Downstream Channel	549000000 Hz	Locked
Upstream Connection	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+

Connection Status

System Up Time	3 days 02h:23m:14s
Network Access	Allowed

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	5	549.0	5.5	41.4	0	0
2	Locked	QAM256	2	531.0	6.1	41.6	0	0
3	Locked	QAM256	3	537.0	6.1	41.8	0	0
4	Locked	QAM256	4	543.0	5.6	41.5	0	0
5	Locked	QAM256	6	555.0	5.0	41.5	0	0
6	Locked	QAM256	7	561.0	5.3	41.4	0	0
7	Locked	QAM256	8	567.0	4.9	41.5	0	0
8	Locked	QAM256	9	573.0	5.2	41.6	0	0
9	Locked	QAM256	10	579.0	4.7	41.6	0	0
10	Locked	QAM256	11	585.0	5.1	41.3	0	0
11	Locked	QAM256	12	591.0	4.9	41.3	0	0
12	Locked	QAM256	13	597.0	5.0	41.2	0	0
13	Locked	QAM256	14	603.0	5.0	41.5	0	0
14	Locked	QAM256	15	609.0	4.8	41.3	0	0
15	Locked	QAM256	16	615.0	4.7	41.3	0	0
16	Locked	QAM256	17	621.0	4.4	41.2	0	0
17	Locked	QAM256	18	627.0	4.7	41.4	0	0
18	Locked	QAM256	19	633.0	4.5	41.1	0	0
19	Locked	QAM256	20	639.0	4.8	41.1	0	0
20	Locked	QAM256	21	645.0	4.4	41.2	0	0
21	Locked	QAM256	22	651.0	4.3	41.1	0	0
22	Locked	QAM256	23	657.0	4.3	41.1	0	0
23	Locked	QAM256	24	663.0	4.5	41.2	0	0
24	Locked	QAM256	25	669.0	4.4	41.0	0	0
25	Locked	QAM256	26	675.0	4.6	39.8	0	0
26	Locked	QAM256	27	681.0	4.4	41.0	0	0
27	Locked	QAM256	28	687.0	4.4	41.1	0	0
28	Locked	QAM256	29	711.0	4.9	41.4	0	0
29	Locked	QAM256	30	693.0	4.8	41.4	0	0
30	Locked	QAM256	31	699.0	4.9	41.3	0	0
31	Locked	QAM256	32	705.0	5.2	41.5	0	0
32	Locked	OFDM PLC	37	762.0	5.4	41.4	1736339978	0

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	1	5120	35.6	39.5
2	Locked	SC-QAM	2	5120	29.2	39.8
3	Locked	SC-QAM	3	5120	22.8	38.8
4	Locked	SC-QAM	4	5120	16.4	38.5
5	Locked	SC-QAM	9	2560	40.4	38.0

3 years ago

0

EG

Expert

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108.3K Messages

O/k so if you don't know what it is, then you don't have it. You can remove that filter too. You can Google for "MoCA" in case you are curious.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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3 years ago

0

user_sbk131

Regular Visitor

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20 Messages

OK. I will try the coupler without the filter and report back. Thanks

3 years ago

0

XfinityJorge

Official Employee

•

1.9K Messages

Perfect! We are here for you in the meantime if anything comes up. We truly appreciate your patience and for allowing us the opportunity to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

Your Home Network

user_sbk131

Splitter Question

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