If you are using a Comcast rented gateway device, this may or may not apply anymore as a lot of features / functionality have / has been disabled.. YMMV.
If you are not using any Xfi Pods, you can try separating the combined 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
Thank you for reaching out to us here @user_3m2xk7. The ability to split your network between the 2.5 and 5.0 network will depend on the modem you are using. If you have an XB6 or newer these gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible. Advanced WiFi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity xFi. If you don't see the 2.4 and 5 GHz WiFi channel settings (i.e., WiFi Mode, Channel Selection and Channel Mode), it means that these settings are being managed automatically to help optimize your home network and provide the best performance possible.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110.1K Messages
2 years ago
If you are using a Comcast rented gateway device, this may or may not apply anymore as a lot of features / functionality have / has been disabled.. YMMV.
If you are not using any Xfi Pods, you can try separating the combined 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
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XfinityAlyssaA
Official Employee
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1.8K Messages
2 years ago
Good evening @user_341ae7, and thank you for reaching out on our Community Forums. To confirm, are you looking to split 2.4Ghz and 5Ghz?
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user_3m2xk7
1 Message
1 year ago
I am! Can you please help? All of the directions I see online do not match up with what I am seeing in my app or online.
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