"Split Bands (not recommended)" ??

Thank you, Mathew. I am away from my modem today. Expect me to respond with model no. ASAP.

No worries. We will be here. We can continue this when you are back with the modem. 

Greetings. I am using an Xfinity XB7-T modem

I managed to split my bands and can see now why this is not recommended, i.e. users have to manually switch bands depending on their needs and siting and my extender adds yet a third band. Problem is that my distant IOT device (a mini split) requires the 2.4 GHz band and it kept dropping signal but is now happy with split bands. 

Is there a recommended way to have my cake and eat it too? Meaning, retain band steering but guarantee 2.4 GHz for my IOT device (and my phone temporarilly when synching settings)?

TIA

Hi user_swt3ag! I'm happy to hear you were able to find the option to split the bands of you modem! Did you do it using the Xfinity App?

Unfortunately, this works on a case by case basis when it comes to your devices. There are some devices that will continuously have issues staying connected or simply won't connect (typically those that require a 2.4ghz connection) unless your bands are split. I personally have mine split for the same reason. To better help though, can you tell us a little more about the device that's having problems connecting?