8 Messages
Spiked data usage
Yet another post about supposed increased data usage.
No one in support is helping me escalate this issue or create a ticket. Is someone actually going to help me here?
8 Messages
Yet another post about supposed increased data usage.
No one in support is helping me escalate this issue or create a ticket. Is someone actually going to help me here?
XfinityBradM
Official Employee
•
1.3K Messages
2 years ago
Hey there, @user_oqgca5. As mentioned in our other posts regarding data usage issues, our team needs to refer you to our Customer Security Assurance Team. You can reach them at 1-888-565-4329 8 AM - 12 AM, seven days a week. Basic troubleshooting steps we suggest are checking devices connected to your network through the Xfinity app and disconnect the devices you do not recognize along with updating your WiFi network's password.
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steveny62
3 Messages
2 years ago
I have the same problem that is driving me nuts! We were traveling between May 6 and May 26 and there were no body in home during that time period. However, we got a notice of huge data usage for May and an agent from Xfinity told us that their records show big data usage on 8th, 9th, 23th, 24th and 25th of May. Their records show huge data usage for June too.
One agent told us maybe our cable modem is too old, then we bought the latest Netgear CM3000, but the problem stays. Another agent told us that maybe there is a mismatch between the equipment in their center and CM3000. So we only have too options now: either upgrade to unlimited data plan, or rent an Xfinity cable modem. Either way would increase our cost.
It looks to me that they just want us to pay more?
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