Visitor

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1 Message

08/23/2026 1:37 AM

Speedtest is gone in the xfinity app

I used to be able to do a speedtest directly from the xfinity router, triggered in the xfinity ios app. This functionality doesn't seem to be present anymore, and that is very frustrating. The support page, https://www.xfinity.com/support/articles/xfinity-speed-test-faqs, says that it should be in  WiFi > View WiFi equipment > Internet Health, which is not present in my app, or is "Available in WiFi", but it is not. (I'm sure I'm the admin - I'm listed as "primary" under account.)

If I ask the agent how to run a speed test directly from my xfinity router using the app, it tells me to go to wiFi->TroubleShoot and tap Test your whole home network, which doesn't exist.

If I go to wifi > troubleshoot, and ask the agent to run a speed test directly, it doesn't and instead it takes me through a condescending wizard with an "assistant" that doesn't let me ask arbitrary questions, doesn't report the wifi speed to my router, performs some testing that is not well explained and then happily reports that nothing is wrong with xfinity and it is my problem.

Meanwhile, devices connected directly to the gateway with an ethernet cable are getting lower than typical, lower than expected speeds.

Completely unsatisfying.  Is there still the ability to run a speed test directly from the router? If so, where is that functionality?

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Official Employee

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1.9K Messages

2 months ago

Good evening user_p4y6w7. The speed test function is still available through the Xfinity App. Here is some additional information on locating it. 

 

When I just pulled my App up, the steps I took were WiFi, then Troubleshoot, and then under Troubleshoot there were three options, Need Help Now?, Test Your Whole Home Network, or Restart Your Gateway. Please let me know if this helps. 

 

Visitor

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22 Messages

I only have two options in my app. The test network isn’t there. If it matters, I have an xb8 in bridge mode. 

Official Employee

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2.8K Messages

@user_l2c9a Hello there! Thank you for reaching out for assistance with your options in the Xfinity App, and your speed test. Have you tried to take it out of bridge mode, and retry your speed and connection tests? If not, please try that and let us know if you see any improvement or change. 

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