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user_wa7xo3
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Wednesday, January 31st, 2024 12:37 PM

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Speeds not as advertised

Consistently our hardwired speeds are only half of what we pay for. We don’t use the WiFi router in the Comcast modem and the speed tests are done through items hardwired into the modem. The speeds are still half of what is advertised and every time I try and get a tech to come out someone calls and says the modem tests fine and cancels the appointment. 

Question

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Updated 

11 months ago

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XfinityDena

Official Employee

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3.2K Messages

1 year ago

@user_wa7xo3 Thank you for that information. Are you using the modem in bridge mode with another router? 

What additional troubleshooting steps have you taken? I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

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user_wa7xo3

3 Messages

1 year ago

I am unable to put the modem in bridge mode. The option can’t be selected. I had a tech out to relocate the modem and asked about the speed and he basically said it is what it is. I prefer to hardwire through my network and would prefer to use the Xfinity modem as a bridge. 

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XfinityDena

Official Employee

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3.2K Messages

Are you sure you are connecting your hardwired device to the internet with the ethernet cable or to the WiFi? I have done this myself where I thought I was using the hardwired connect but my device was connected with WiFi. Do you have other devices connected to the network? This can make speeds lower on your device. Think of it as a split on the line that removes some of the available speeds, the more devices connected, the more the degradation of the speeds available.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityDena

Official Employee

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3.2K Messages

1 year ago

@user_wa7xo3 have you tested the speed to the Gateway? https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app

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user_wa7xo3

3 Messages

Your website says I’m getting 112% of the speed I’m supposed to. My hardwired device is only showing 721 Mb/s. 

1 year ago

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dw.a612

Visitor

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9 Messages

Three days ago, my internet speed was at 367 Upload. Now it's less than 40. I did not sign up for this plan, which, to my knowledge is for $9.99 a month. Anyway, I never agreed to it. Besides that, the $29.99 promises 100 Mbps. speedtest.net also says it's wireless dish. I use my own modem/router that is hard wired connected. They also activated my phone well within the 14 days I had to do it myself. I am not happy at all.

(edited)

1 year ago

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user_0u9656

1 Message

@user_wa7xo3​ mine says 112% as well & we’re supposed to have highest plan offered but we still have issues with it at times even when there’s no known issues in our area. 

11 months ago

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EG

Expert

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110.1K Messages

11 months ago

@user_0u9656 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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