My CM2000 that I just replaced due to this issue continues to have the issue of dropping internet intermittently. The modem says it is in partial service mode occasionally. I also replaced the coax cable from the modem to the wall port which didn't help. I changed the surge protector it was plugged into and also tried plugging directly into wall and that didn't help either. All I can think of at this point is that the issue is with the cables outside my home. I just want to be sure before asking Xfinity to come out and look.
Any help would be appreciated here!
Please see below.
| Cable Diagnostic |
| Status: Poor |
Action:
[Partial Service]
If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required ones.
4) Contact your service provider for troubleshooting help.
[Downstream Power Level/Downstream SNR]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitters.
4) Contact your service provider for troubleshooting help. |
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| Advanced Information |
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| Frequency Start Value |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. |
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| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
543000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enabled |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv6 only |
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| Downstream Bonded Channels (Partial Service) |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
20 |
543000000 Hz |
-5.8 dBmV |
42.5 dB |
199 |
24 |
| 2 |
Locked |
QAM256 |
13 |
501000000 Hz |
-15.3 dBmV |
34.3 dB |
1 |
0 |
| 3 |
Locked |
QAM256 |
14 |
507000000 Hz |
-15.1 dBmV |
34.1 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
15 |
513000000 Hz |
-18.9 dBmV |
31.1 dB |
15 |
0 |
| 5 |
Locked |
QAM256 |
16 |
519000000 Hz |
-11.9 dBmV |
35.5 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
17 |
525000000 Hz |
-5.3 dBmV |
43.1 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
18 |
531000000 Hz |
-2.6 dBmV |
44.5 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
19 |
537000000 Hz |
-6.6 dBmV |
42.1 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
21 |
549000000 Hz |
-7.8 dBmV |
41.0 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
22 |
555000000 Hz |
-7.8 dBmV |
41.0 dB |
0 |
0 |
| 11 |
Locked |
QAM256 |
23 |
561000000 Hz |
-3.0 dBmV |
44.0 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
24 |
567000000 Hz |
-0.7 dBmV |
45.1 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
25 |
573000000 Hz |
-2.8 dBmV |
43.6 dB |
0 |
0 |
| 14 |
Locked |
QAM256 |
26 |
579000000 Hz |
-12.0 dBmV |
35.7 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
27 |
585000000 Hz |
-21.8 dBmV |
27.6 dB |
2309314 |
50 |
| 16 |
Locked |
QAM256 |
28 |
591000000 Hz |
-21.9 dBmV |
27.8 dB |
1394769 |
7 |
| 17 |
Locked |
QAM256 |
29 |
597000000 Hz |
-15.8 dBmV |
33.3 dB |
2 |
0 |
| 18 |
Locked |
QAM256 |
30 |
603000000 Hz |
-13.0 dBmV |
35.7 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
31 |
609000000 Hz |
-4.1 dBmV |
42.9 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
32 |
615000000 Hz |
-5.9 dBmV |
41.9 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
33 |
621000000 Hz |
-4.9 dBmV |
42.6 dB |
193 |
978 |
| 22 |
Locked |
QAM256 |
34 |
627000000 Hz |
-14.2 dBmV |
33.0 dB |
1 |
0 |
| 23 |
Locked |
QAM256 |
35 |
633000000 Hz |
-21.6 dBmV |
28.0 dB |
821582 |
964 |
| 24 |
Locked |
QAM256 |
36 |
639000000 Hz |
-20.1 dBmV |
29.1 dB |
20760 |
980 |
| 25 |
Locked |
QAM256 |
37 |
645000000 Hz |
-15.4 dBmV |
33.6 dB |
176 |
998 |
| 26 |
Locked |
QAM256 |
38 |
651000000 Hz |
-11.8 dBmV |
36.5 dB |
214 |
957 |
| 27 |
Locked |
QAM256 |
39 |
657000000 Hz |
-5.4 dBmV |
42.0 dB |
190 |
983 |
| 28 |
Locked |
QAM256 |
40 |
663000000 Hz |
-7.3 dBmV |
40.8 dB |
182 |
991 |
| 29 |
Locked |
QAM256 |
41 |
669000000 Hz |
-8.6 dBmV |
38.8 dB |
0 |
0 |
| 30 |
Locked |
QAM256 |
42 |
675000000 Hz |
-16.4 dBmV |
30.9 dB |
16730 |
69 |
| 31 |
Locked |
QAM256 |
43 |
681000000 Hz |
-15.4 dBmV |
33.1 dB |
0 |
0 |
| 32 |
Locked |
QAM256 |
44 |
687000000 Hz |
-8.6 dBmV |
39.3 dB |
0 |
0 |
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| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
29200000 Hz |
42.8 dBmV |
| 2 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
22800000 Hz |
42.8 dBmV |
| 3 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
16400000 Hz |
42.8 dBmV |
| 4 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
35600000 Hz |
42.8 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
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| Downstream OFDM Channels |
| Channel |
Lock Status |
Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier
Number Range |
Unerrored
Codewords |
Correctable
Codewords |
Uncorrectable
Codewords |
| 1 |
Locked |
0 ,1 ,2 ,3 |
193 |
957000000 Hz |
-8.92 dBmV |
21.9 dB |
148 ~ 3947 |
29694410 |
2410591 |
27283819 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
0 dB |
0 ~ 4095 |
0 |
0 |
0 |
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| Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
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No Responses!