U

Tuesday, August 22nd, 2023 9:51 PM

Closed

Speeds aren’t what I’m paying for.

I have a netgear modem and router and paid for 1GB aka 1000mbps on xfinity internet and we tested speed and it is only 270mbps for download speeds. This is terrible and a rip off if there is nothing we can do to fix it without having to pay 100 dollars per visit from technicians multiple times.

Contributor

 • 

61 Messages

2 years ago

Lucky you.  Just like you , I have been paying for 1000mbps and I keep testing at around 50mbps.  I have been paying for this

speed for years and apparently have only been getting a small fraction of it.  I call, they say get an updated router.  Went to Xfinity, 

got an 8 (the newest) and I'm still testing at 50mbps.  Anyone getting what they pay for???

Problem Solver

 • 

1.3K Messages

2 years ago

@user_852c24 Hello, thanks for the post. Terribly sorry to learn about the past experience, but we would really like to help get this fixed up for good. Please send us a direct message with your full name and service address. 

 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

forum icon

New to the Community?

Start Here