fixit-now's profile

Visitor

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1 Message

Thursday, June 20th, 2024 2:33 PM

Speeds are terrible

Being billed and paying for 300 Mbps but in reality the speeds I get are pathetic.  Sometimes the speed is good and reach speeds of up to 280 Mbps.  Usually during the day when I most need it, though, my upload speed is faster than download at 3 Mbps.

Why is my speed being throttled? I should be reimbersed for not getting the speed I pay for.

Fix the problem

Official Employee

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1K Messages

21 days ago

@fixit-now

 

As a customer myself and an employee who works from home I rely on a stable fast connection. Xfinity does not throttle our customers Internet speeds unlike cell phone carriers as once you reach a certain data limit they do throttle your speeds.

 

 This link https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting has great information on how you can troubleshoot your Internet connection when those issues are happening. 

 

Your Wi-Fi speeds may vary depending on the devices capabilities,  the placement of the modem ( no closet or bookshelves, make sure the modem is not on the floor and located centrally in your home in a clear open space) other devices running such as microwaves or cordless phones. This link https://speedtest.xfinity.com/tips-and-tools/improve-speed that's great information on how to improve your Wi-Fi speeds

 

The Xfinity App https://www.xfinity.com/apps is a great tool to run speed test, as our amazing app will run a speed test to test the speeds that are coming into your modem which would give you the most accurate information on the speed coming into your modem. The app will also run a test to show you what your device speeds are receiving,  which like I stated above that's due to multiple variables.

 

Let me know if this information is helpful and if you have any other questions or concerns.

 

 

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